Call Centres: Recruitment and Training in the Urban Community of Greater Nancy (54)

Specialized "customer relations management’’ training by CTI, ACD, SVI, provided by the AFPA and CCI Formation. ANPE and APEC recruitment.

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Observatoire de la relation client

 

Committed local players

Responding to the needs expressed by professionals in the sector, local organisations have put together specialised training programmes dedicated to customer relations businesses.

AFPA and Groupe CCI Formation 54 in particular offer training platforms equipped with CTI, ACD and SVI, making it possible to simulate customer management activities around custom-designed workstations that can be used by up to twenty people.

Meanwhile, ANPE (job centre) has set up a specialised recruitment task force in the customer relationship management sector. APEC, a number of recruitment firms and temporary work agencies (Adecco, Adia, Manpower, VediorBis) are mobilising to offer enterprises in the sector the best skills available on the labour market.

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