Nancy, a Call Centre Capital: Customer Service, Hot Lines, Helpdesk

Call centres: 48 platforms, 2400 jobs at France Telecom, Olitec, Berger-Levrault, tax bureau, Maif, EDF-GDF, Pages Jaunes, Vitalicom

Nancy, call centre, call centre, company creation, office rental, administration, domiciliation, commercial domiciliation, telemarketing, company creation support, telephone support, payroll, corporate domiciliation, tele-administration, corporate domiciliation, home office services, office rental, medical administration, head office domiciliation, legal platform administration, business centre, adsl, fibre optics, high speed, very high speed, Orange, France Télécom, Free, Neuf, Cégétel, full unbundling, unbundled zone, voice over IP, Loria, Loriatech, Nancy – Brabois, digital cluster, help desk, telephone centre, hotliners, professional tele-consultants, customer relations sector

Digital Economy

-	Training and Recruitment
-	Coordination and Support
-	Real Estate

Banking - Finance - Insurance

Healthcare - Life Sciences

Key Facts and Figures

48 platforms and
2,400 jobs in Greater Nancy

8 platforms and
204 telephone operators in banking-insurance

7 platforms and
114 telephone operators in healthcare-prevention

5 platforms and
316 telephone operators in remote sales

11 platforms and
1,388 telephone operators in ICTs

Investir dans le Grand Nancy

Observatoire de la relation client

Nancy, Call Centre Capital

With 48 platforms and 2,400 jobs, Greater Nancy offers outstanding investment opportunities and professional support services. Nancy is home to large, fully-equipped and fully-wired platforms, offers a qualified labour pool and benefits from excellent infrastructures.

A Constantly-Developing Sector

Greater Nancy's platforms cover all aspect of customer relations: from customer service (Arvato Services, Vitalicom, France Telecom) to technical hotlines (Olitec, Berger-Levrault), specialised help desks (Centre des Impôts, Pharmagest Interactive, Maif, EDF-GDF) or online sales (Pages Jaunes).

Greater Nancy is home to a new generation of multimedia contacts, combining the Internet technologies with phone technologies (Telephone-IT bundling). The new tool makes it possible to concurrently handle telephone requests, e-mails and orders from e-commerce sites. The development of these new functionalities was made possible through the existence of high-and very high-speed networks established locally.